Member Services Representative
PSFCUNew York, New York, United States
Posted February 4, 2026
40000 - 44520 USD
Full Time
About the Company
Polish & Slavic Federal Credit Union (PSFCU) is a $2.5 billion credit union that serves more than 135,000 members across 23 branches in New York, New Jersey, Illinois, Pennsylvania, and Connecticut. Founded in 1976 by the Polish & Slavic Center to assist immigrants in accessing home‑ownership, PSFCU has grown into the largest ethnic credit union in the United States, offering a full suite of financial products including residential mortgages, consumer loans, checking and savings accounts, credit and debit cards, personal loans, and robust online banking. The organization’s core value lies in its commitment to community‑focused service, leveraging strong digital platforms to provide convenient, member‑centric solutions. PSFCU’s heritage of supporting Polish and Slavic immigrants, combined with its expansive branch network and advanced technology, distinguishes it as a trusted partner for diverse financial needs.
Job Description
Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits.
Requirements
- Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
- Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
- Respond to members’ requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Plans
- Life Insurance Plans
- Tuition Reimbursement
- Pet Insurance
- Generous Paid Time Off policy