IT Service Desk Analyst

IT Service Desk Analyst role providing first-line IT support for Psychiatry UK, delivering high-quality end-to-end IT support to colleagues across the organisation. The role involves troubleshooting Windows 11, Microsoft 365, and other technologies, as well as supporting user identity and access management, and endpoint technologies. The ideal candidate will have experience providing 1st and/or 2nd line IT support in Microsoft-based environments and possess strong troubleshooting skills across Windows 11 and Microsoft 365.

Requirements

• Experience providing 1st and/or 2nd line IT support in Microsoft-based environments
• Strong troubleshooting skills across Windows 11 and Microsoft 365
• Hands-on support experience with Entra ID and Intune-managed devices
• Good understanding of networking fundamentals including IP, DNS, DHCP, Wi-Fi, VPN, and printing
• Ability to manage multiple tickets and priorities effectively under pressure
• Clear communication skills with a strong customer service approach
• Knowledge of ITIL processes including incident, request, and escalation management
• Strong attention to detail with accurate documentation practices
• Organised, dependable, collaborative, and accountable team player
• Curious, resilient, and committed to continuous learning and service improvement

Benefits

• Health Cash Plan
• Well Hub Subscription
• Employee Assistance Programme
• Annual Volunteering Day
• Enhanced Sickness and Family Leave pay
• Length of Service Bonus
• Work from Home allowance
• Pension options