The Case Manager will provide personalized assistance to patients/caregivers with complex and rare medical conditions. The Case Manager will be the face of PTC to patients and internal/external customers, serving as a resource to their teammates and Team Lead.
Requirements
- Work directly with patients/caregivers to help them obtain access to PTC products.
- Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share appropriate information and coordinate patient care.
- Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence.
- Communicate with internal and external stakeholders while maintaining the confidentiality of patient health information and acting in compliance with all laws and regulations and facilitating coordination of information/resources.
- Navigate the CRM system with ease and rapidly learn internal business rules and processes.
- Report Adverse Events and Product Quality Complaints.
- Adheres to PTC’s Standard Operating Procedures and Business Rules.
- Accurately interprets patient insurance, prescription, and other health-related documentation as needed.
- Responsible/Accountable for handling all aspects of patient cases and must be able to complete follow-up promptly and professionally.
- Performs clerical and administrative functions such as mailing and faxing.
- Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease, including but not limited to the condition, treatment, community of patients and caregivers, activities and events offered throughout the country, etc., to ensure staff is providing the appropriate support/service (s).
- Applies subject matter expertise to drive positive patient outcomes.
Benefits
- Short- and long-term incentives
- Medical, dental, vision, and retirement savings plans
