Case Manager, Patient Services (Rare Disease)

The Case Manager will provide personalized assistance to patients/caregivers with complex and rare medical conditions, working directly with patients, caregivers, HCPs, and other stakeholders to help them obtain access to PTC products.

Requirements

• Work directly with patients/caregivers to help them obtain access to PTC products
• Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team
• Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence
• Communicate with internal and external stakeholders while maintaining the confidentiality of patient health information
• Navigate the CRM system with ease and rapidly learn internal business rules and processes
• Report Adverse Events and Product Quality Complaints
• Adheres to PTC’s Standard Operating Procedures and Business Rules
• Accurately interprets patient insurance, prescription, and other health-related documentation as needed
• Responsible/Accountable for handling all aspects of patient cases and must be able to complete follow-up promptly and professionally
• Performs clerical and administrative functions such as mailing and faxing
• Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease
• Applies subject matter expertise to drive positive patient outcomes

Benefits

• Short- and long-term incentives
• Medical, dental, vision, and retirement savings plans