Technical Support Representative
PTCXi'an, Shaanxi, China
Posted April 14, 2026
Full Time
About the Company
PTC is a global company that brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Job Description
Our world is transforming, and PTC is leading the way. We are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow. We value our team members and celebrate the differences that make us who we are.
Requirements
- Handle toll-free live calls from Chinese, Korean, and Japanese customers
- Deliver e-Support services to customers, including managing www.ptc.com web accounts and providing support for Cloud Portal/Cloud Direct products
- Monitor the support center queues for China, Japan, and India, ensuring timely distribution of customer cases to Support Engineers
- Collaborate with various teams and stakeholders to ensure customers receive the appropriate level of service