Customer Support Tier 2 (Japanese/English/Chinese Bilingual)
PTWKuala Lumpur, Kuala Lumpur, Malaysia
Posted December 17, 2025
Full Time
About the Company
PTW is now Side. We will no longer be active on this page, so please follow us at @Side (https://www.linkedin.com/company/sideglobal/) for the most up-to-date information on our teams and services.
Job Description
Customer Support Tier 2 role providing technical issue resolution via email, chat, social media, and other online platforms. Requires fluent English, Chinese, and Japanese language skills and 2-3 years of experience in a global environment.
Requirements
- English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
- 2-3 years of experience of working in a global environment in a similar position of advantage.
- Ability to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
- Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
Benefits
- Transport allowance
- Medical reimbursement
