Member Support Specialist- Transfers
Public.comUnited States
Posted March 31, 2026
Full Time
About the Company
Public is the long-term investing platform. Investors use AI and a vast variety of asset classes, from stocks and bonds to crypto and options, to build portfolios for the long haul.
Job Description
Public's Customer Experience team is looking for a licensed, client-focused Member Support Specialist who's passionate about helping people navigate their financial lives with confidence. This is a high-impact role at the intersection of finance and technology: you'll be a trusted resource for our members while partnering closely with teams across the company to continuously improve the Public experience.
Requirements
- Serve as a subject matter expert across member support channels (email, chat), delivering accurate, timely, and thoughtful responses to member inquiries
- Use your financial expertise to help members understand Public's products, features, and services so they can make informed decisions
- Partner with Legal, Compliance, and Operations to resolve complex member issues efficiently and thoroughly
- Surface member feedback to Product and Engineering teams, advocating for improvements that meaningfully enhance the member experience
- Help raise the bar on support quality across the team by sharing knowledge and best practices
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
