Contact Center Operation Supervisor
Public GroupAttica, Greece
Posted February 2, 2026
Full Time
About the Company
Public Group is a retail company that believes in the power of its people. We offer a culture of innovation, customer centricity, and employee recognition.
Job Description
Join Public Group as a Contact Center Operation Supervisor and lead our Contact Center team. Responsibilities include managing the support team, overseeing sales operations, and ensuring high customer care performance.
Requirements
- Proven experience in a leadership role within a Contact Center
- Knowledge of key performance indicators (NPS, First Time Fix, Service Level, Abandoned Call Rate, FCR, Utilization)
- Experience in sales and achieving targets
- Financial awareness and compliance with OPEX budgets
- Strong leadership, communication, and team development skills
- Analytical mindset with the ability to optimize processes
Benefits
- Competitive compensation & benefits package
- Performance-based bonus scheme
- Comprehensive life & health insurance
- Flexible hybrid working model
- Psychological support via a professional helpline
- Career growth opportunities
- Continuous learning and upskilling
- Employee Wellness Program
- Alternative transportation
- Exclusive access to our employee app, OrangeGen
