Manager / Senior Manager (Operations and Service Excellence)
Public Service DivisionSingapore, Singapore
Posted April 1, 2026
Full Time
About the Company
The Public Service Division (PSD) aims to build a first class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service.
Job Description
The Singapore Aviation Academy (SAA) is looking for a Manager / Senior Manager (Operations and Service Excellence) to drive operational efficiency and exceptional service delivery. The role offers two areas of specialisation – Operations Excellence and Service Excellence.
Requirements
- At least 5 years of relevant operations and service experience
- Results-oriented with strong analytical and problem-solving capabilities
- Proven track record in implementing successful process improvement projects
- Experience in facilitating workshops and leading change initiatives
- Strong organisational skills, action-oriented, attention to detail and the ability to manage multiple priorities in a dynamic environment
- Adept in service design, journey mapping and process improvement
- Possess excellent communication and interpersonal skills, and the ability to exceed expectations of customers at all levels and engage internal and external stakeholders
Benefits
- Competitive salary
- 3-year contract with potential for permanent tenure
- Opportunity for career growth and development