Head of Customer Support

Head of Customer Support job description: responsible for building and leading global player support operations, defining support strategy, implementing tools and processes, tracking KPIs, and representing player voice.

Requirements

• 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
• Proven experience in scaling support operations in mobile games
• Deep familiarity with support tools
• Strong analytical mindset; comfortable using data to make decisions and drive improvements
• Excellent leadership and people management skills
• Strong communication and collaboration skills across departments
• Must be based in the United States