Head of Customer Support

Pulse Games is seeking a Head of Customer Support to join their team, responsible for building and leading global player support operations, ensuring a seamless, reliable, and trustworthy experience in their mobile games.

Requirements

• 7+ years in customer support / customer experience in mobile game industry
• 3+ years in a leadership role
• Proven experience in scaling support operations in mobile games
• Deep familiarity with support tools
• Strong analytical mindset
• Excellent leadership and people management skills
• Strong communication and collaboration skills across departments
• Must be based in the United States