Head of Customer Support
Pulse GamesAtlanta, Georgia, United States
Posted October 2, 2025
Full Time
About the Company
We create mobile games that are fun, visually engaging, and built around exciting challenges.
Job Description
We're looking for a Head of Customer Support to build and lead our global player support operations, shaping our customer support strategy, structure, and culture.
Requirements
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States