Head of Customer Support
Pulse GamesNew York, New York, United States
Posted October 2, 2025
Full Time
About the Company
We create mobile games that are fun, visually engaging, and built around exciting challenges.
Job Description
We are looking for a Head of Customer Support to join our team and build a world-class customer support organization, ensuring a seamless and trustworthy experience for our players.
Requirements
- 7+ years in customer support / customer experience in mobile game industry
- 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States