Assistant Customer Care Manager, Hilton Head/Savannah

PulteGroup is seeking an Assistant Customer Care Manager to assist senior Customer Care Managers and direct supervisors in performing their duties and responsibilities. The role involves obtaining technical expertise in new home construction, conducting quality inspections, and assisting with warranty repairs and customer service.

Requirements

• Complete Division and/or Customer Care orientation, onboarding and training programs
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
• Responsible for the quality inspections of the home prior to delivery to the customer
• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
• Gain confidence in working through common service-related items and gain exposure to escalated issues
• Develop independence within role through on the job training and experience

Benefits

• Paid vacation time
• Health insurance
• 401(k) matching