Patient Success Specialist

PurposeMed is a Canadian-founded healthtech company looking for a Patient Success Specialist to join their team. The role involves guiding patients through the Freddie journey, from completing their first consult to helping navigate lab testing and insurance. The ideal candidate has 2+ years of experience in customer success, patient advocacy, or a high-touch support role, with a patient-first mindset and strong communication skills.

Requirements

• 2+ years of experience in customer success, patient advocacy, or a high-touch support role
• Patient-first mindset
• Strong communication skills
• Ability to solve problems independently
• Outcome-oriented approach

Benefits

• 20 vacation days
• Annual winter break closure
• Extended medical, dental, and vision care
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage
• $20,000 of lifetime coverage for gender-affirming care and procedures
• $500 learning fund
• Parental leave program
• $3,400 lifetime coverage for fertility drugs
• No-cost access to PurposeMed’s services, including PrEP assessment and follow-up appointments, ADHD assessment, and gender-affirming care services