Director of Client Experience

About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.

Requirements

• 5+ years of experience leading CX, Support, or Success teams in a fast-paced, scale-up environment
• A track record of delivering results with a people-first approach
• A deep respect for customer insights and leverages feedback to build and advocate for product and service improvements
• Proven ability to develop support systems and processes that integrate seamlessly into the patient journey
• Comfort navigating and optimizing CRM tools (Zendesk experience is a major asset)

Benefits

• Work/life flexibility and time off
• Extended medical, dental, and vision care
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling
• $20,000 of lifetime coverage for gender-affirming care and procedures
• $500 learning fund to use towards courses and other professional development
• Parental leave program
• Eligible team members and their dependents also receive no-cost access to PurposeMed's services