About us:
PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.
Requirements
- 5+ years of experience leading CX, Support, or Success teams in a fast-paced, scale-up environment
- A track record of delivering results with a people-first approach
- A deep respect for customer insights and leverages feedback to build and advocate for product and service improvements
- Proven ability to develop support systems and processes that integrate seamlessly into the patient journey
- Comfort navigating and optimizing CRM tools (Zendesk experience is a major asset)
Benefits
- Work/life flexibility and time off
- Extended medical, dental, and vision care
- 8 wellness days
- $500 health and wellness spending account
- $2,000 mental health coverage with additional free online counseling
- $20,000 of lifetime coverage for gender-affirming care and procedures
- $500 learning fund to use towards courses and other professional development
- Parental leave program
- Eligible team members and their dependents also receive no-cost access to PurposeMed's services