The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space.
Requirements
- BA/BS Degree
- 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
- Excellent verbal and written communication skills
- Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
- Desire to work in a startup environment, with proactive mindset and minimum need for supervision
- Experience with CRM software (e.g. Salesforce)
- Ability to prioritize and manage workload to meet deadlines
- Ability to manage multiple, concurrent client relationships
- Well-organized and strong work ethic
- Ability to anticipate change and adjust priorities accordingly
- Understanding of key drivers for local church success
- Understanding of industry culture, products, and services
- Excellent eye for detail – ability to create accurate and high quality pieces of work
Benefits
- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the COS office / 2 days remote
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure and seniority
- Paid parental and adoption leave