Implementation Specialist II, Catholic Market

The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space.

Requirements

• BA/BS Degree
• 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
• Excellent verbal and written communication skills
• Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
• Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
• Desire to work in a startup environment, with proactive mindset and minimum need for supervision
• Experience with CRM software (e.g. Salesforce)
• Ability to prioritize and manage workload to meet deadlines
• Ability to manage multiple, concurrent client relationships
• Well-organized and strong work ethic
• Ability to anticipate change and adjust priorities accordingly
• Understanding of key drivers for local church success
• Understanding of industry culture, products, and services
• Excellent eye for detail – ability to create accurate and high quality pieces of work

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the COS office / 2 days remote
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave