Customer Onboarding Specialist

PushPress is seeking a Customer Onboarding Specialist to guide new clients through setup of their AI-powered gym management platform. The ideal candidate has strong product knowledge, clear communication, and disciplined follow-through, with a focus on delivering a consistent, high-quality experience that drives Time to First Value and reduces early churn.

Requirements

• Strong working knowledge of the PushPress product suite
• Experience leading customer onboarding, implementation, or setup projects in a SaaS environment
• Comfort delivering onboarding over video, screen share, and live troubleshooting sessions
• Strong project management skills with consistent follow-up and milestone ownership
• Clear, confident communication with the ability to explain technical concepts simply
• High attention to detail and disciplined use of systems and tracking tools
• Empathy and calm under pressure when supporting customers who feel overwhelmed

Benefits

• Competitive salary
• Opportunity to work with a cutting-edge AI-powered platform
• Collaborative and dynamic work environment
• Flexible remote work options