Customer Onboarding Manager

As a Customer Onboarding Manager, you will lead implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution. You will be responsible for delivering exceptional service, guiding customers through the technical integration process, and overseeing project timelines. You will contribute to the internal knowledge base, capturing lessons learned and empowering colleagues. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti's SaaS products.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions
• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Benefits

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture