CRM Automation Specialist

We are looking for a CRM Automation Specialist to drive the hands-on execution of CRM campaigns, automations, and customer journeys, delivering high-quality, data-driven communications while supporting day-to-day CRM operations. As a technical expert and project lead, you will collaborate with cross-functional teams, manage implementations, and ensure operational excellence across CRM programs for Tommy Hilfiger and Calvin Klein.

Requirements

• 3–4 years of hands-on experience in CRM or marketing automation platforms
• Proven experience building campaigns, automations, and customer journeys
• Solid SQL skills for segmentation and data handling
• Experience with HTML/CSS for email template development
• Familiarity with scripting for personalization (e.g. AMPscript or similar)
• Strong understanding of data structures (e.g. data extensions, audience models) and ability to work with complex datasets and campaign logic
• Experience managing marketing technology implementations and projects from concept to delivery
• Strong attention to detail with a clear QA and documentation mindset
• Solid problem-solving and practical decision-making skills
• Ability to work independently, proactively, and accurately in a fast-paced environment
• Strong stakeholder management skills with experience working cross-functionally
• Experience collaborating with or managing external partners or development teams
• Clear and structured communication skills
• Fluent in English (verbal and written)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance