Associate Customer Success Manager
Q2Austin, Texas, United States • Charlotte, North Carolina, United States • Cary, North Carolina, United States
Posted November 14, 2025
Full Time
About the Company
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Job Description
Q2 is seeking an Associate Customer Success Manager to steward the success of relationships with Non-Bank Lenders across their Q2 journey. The role involves analyzing customer problems, providing contract renewal management, and identifying opportunities for cross-selling.
Requirements
- Typically requires a Bachelor's degree or equivalent experience and may require up to 2 years of related experience
- Banking or Banking software experience preferred but not required
- Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment
- General relationship building skills and ability to maneuver within FI management structure to engage at the Executive level
- Articulate, thorough, and process-minded individual
- Familiar with Microsoft Office Tools
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits
- Generous Paid Parental Leave
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs