Senior Director, Customer Support
Q2Austin, Texas, United States
Posted April 8, 2026
Full Time
About the Company
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Job Description
Q2 is seeking a Senior Director of Technical Customer Support to lead, scale, and mature Q2's global Customer Support organization as part of our future-state Support operating model.
Requirements
- Bachelor's degree in a relevant field with 15+ years of related experience; or advanced degree with 10+ years; or equivalent experience.
- 12+ years of progressive leadership experience in technical customer support, including leading large, globally distributed organizations.
- Proven success modernizing and scaling support organizations through operating-model transformation.
- Strong track record operationalizing AI, automation, or advanced tooling in support environments.
- Deep technical fluency in cloud-native architectures, configuration-driven platforms, and build/release processes.
- Data-driven leader with measurable success reducing variation and improving predictability.
- Exceptional executive communication and cross-functional partnership skills.
Benefits
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits
- Generous paid parental leave
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs
