Senior / Director, Customer Support

Saviynt is seeking a visionary Director / Senior Director to redefine the enterprise experience for our award-winning IGA and IAM platforms. Reporting to Global Customer support leadership, you will own the end-to-end strategy for orchestrating application and platform upgrades across hundreds of global enterprise customers resulting in a White Glove customer experience.

Requirements

• 10+ years related work experience (e.g., combination of working in an enterprise support management role, customer-facing, project management, business process operations, product management, engineering operations, business or product strategy, technical consulting, data analysis)
• Strong Problem/Incident/Recovery management foundations.
• Critical thinking skills to derive upstream causes for upgrade issues and iterate improvement suggestions consistently
• Ability to combine negotiation and resource management skills with a solid understanding of support delivery processes.
• Technical depth to enable collaboration with our Product and Development teams along with an ability to present complex technology concepts to Senior executives in an understandable way.

Benefits

• Competitive salary
• Tuition Reimbursement
• 401k Matching
• Health insurance
• Dental insurance
• Vision insurance
• Flexible work arrangements
• Professional development opportunities
• Equal opportunity employer