Senior Director, Customer Success
Customer.ioAmericas Remote
Posted March 26, 2026
200000 - 220000 USD
Full Time
About the Company
Customer.io is a company that provides a platform for automated communication. They value empathy, transparency, responsibility, and diversity.
Job Description
Customer.io is looking for a Senior Director, Customer Success to lead their Customer Success organization. The ideal candidate will have 10+ years of experience in Customer Success or related roles, with a proven track record of driving NRR, retention, and adoption outcomes at a B2B SaaS company. The role involves building and scaling CS through AI, automation, and systems thinking, and owning relationships with strategic customer accounts.
Requirements
- 10+ years in Customer Success or related customer-facing roles
- 5+ years in senior leadership (Director/Senior Director)
- Proven track record driving NRR, retention, and adoption outcomes at a B2B SaaS company
- Hands-on experience with AI and automation in a CS context
- Strong executive presence
- Operational acumen
- Collaborative leadership
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
- Generous Paid Time Off
- 401k Matching
