Senior Director, Customer Success

The Machine is an enterprise-grade, AI-orchestrated marketing intelligence and operations platform that embeds directly into the tools marketers already use. We are looking for a Senior Director of Customer Success to build and lead the post-sale customer organization, owning Account Management, Implementations, and Customer Support as direct reporting functions.

Requirements

• Significant leadership experience in Customer Success, Professional Services, or Technical Account Management for enterprise software platforms that are implemented and configured
• Demonstrated comfort with AI/ML-powered products, agent-based architectures, or automation platforms
• Track record of managing or leading TAM/SA teams that support complex integrations, API-driven workflows, and enterprise data environments
• Proven ability to operate at the CMO / CIO / CISO level in large, matrixed organizations
• Background in martech or adtech platforms (ad servers, DSPs, CDPs, creative ops tools, measurement/attribution systems) or software used directly by agencies

Benefits

• Target range of base compensation for this role is $180,000 - $240,000
• Health insurance and other benefits are likely included