Senior Director, Customer Success and Technical Evangelist 788
ProtegrityPalo Alto, California, United States
Posted March 5, 2026
Full Time
About the Company
Protegrity is a global leader in data security, leveraging AI and quantum-resistant cryptography to transform data protection across cloud-native, hybrid, on-premises, and open source environments.
Job Description
Protegrity is seeking a Senior Director, Customer Success and Technical Evangelist to lead the customer success strategy for the Americas, drive adoption, retention, expansion, and long-term value realization, and serve as a senior technical authority and trusted advisor to enterprise customers.
Requirements
- 10+ years of experience in Customer Success, Technical Account Management, or enterprise post-sales leadership within B2B software.
- 5+ years of experience leading and developing customer-facing teams.
- 2+ years of experience engaging with AI or GenAI technologies in customer-facing roles, including translating technical concepts, risks, and value into trusted guidance for enterprise stakeholders.
- Strong technical depth with the ability to discuss data security, data protection, cloud platforms, and enterprise architectures.
- Proven track record driving retention, renewals, and expansion in complex enterprise environments.
- Executive presence with experience engaging C-level and senior technical stakeholders.
- Data-driven leader with experience managing teams against measurable KPIs (NRR, churn, adoption, customer health).
Benefits
- Comprehensive benefits
- Generous vacation and holiday time off
- Ongoing learning & development
