Global Support Quality Manager
QADPune, Maharashtra, India
Posted January 20, 2026
Full Time
About the Company
QAD is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies.
Job Description
QAD is looking for a Global Support Quality Manager to strengthen their global Support organization by delivering structured, impactful Quality Audits, Coaching, and Insights. The primary objective of this role is to equip the Support team members with the standardized, consistent Customer experience, process clarity, and soft skills necessary to provide world-class support to their customers.
Requirements
- 4+ years in Technical or Customer Support
- Experience with quality auditing or coaching
- Strong analytical and communication skills
- Familiarity with QA frameworks and the 3Rs of Quality (Repeatability, Reproducibility, Reliability)
- Experience with JIRA, CRM tools, and data visualization platforms (Looker Studio, Power BI, or Google Sheets)
- Exposure to Quality Management, Six Sigma, or Continuous Improvement principles
Benefits
- Comprehensive suite of health and wellness benefits
- Opportunity to join a growing business
- Collaborative culture of smart and hard-working people
- An atmosphere of growth and opportunity
- Compensation packages based on experience and desired skill set
