Manager, Customer Success, Enterprise Services

The Manager, Customer Success supervises a team of Customer Success Executives and is responsible for managing the team’s workload, coaching on best practices, driving adoption and maximizing value while minimizing churn, and achieving a high NRR for all team’s portfolio accounts.

Requirements

• 4+ years of relevant experience for specific function being managed
• 2+ years of experience in a Healthcare SAAS environment
• 2+ years of team leadership experience

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more