Customer Success Associate

Customer Success Associate role at Qualio, a life science quality management platform, responsible for improving retention, customer growth, and customer experience.

Requirements

• 1-2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
• Proven expertise in driving win-win outcomes in contract negotiations
• Proven track record in expansion / sales focused opportunities
• Demonstrated experience as a trusted advisor to customers
• Adaptability to take on new projects and adjust to changing priorities
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience with Salesforce, Catalyst, GSuite (or similar softwares)
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

Benefits

• Competitive salary
• Matching 401k
• Medical, Dental and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave