Customer Success Associate

We're looking for a Customer Success Associate to improve Qualio's retention, customer growth and customer experience. The role involves developing and delivering win/win outcomes for customer renewals, partnering with Account Management to drive increased revenue, and collaborating with cross-functional teams to advocate for customers and grow our customer base.

Requirements

• 1-2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
• Proven expertise in driving win-win outcomes in contract negotiations
• Proven track record in expansion / sales focused opportunities
• Demonstrated experience as a trusted advisor to customers
• Adaptability to take on new projects and adjust to changing priorities
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience with Salesforce, Catalyst, GSuite (or similar softwares)
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

Benefits

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget