Technical Support Manager Tier 1 (m/f/d)

As a Technical Support Manager (Tier 1), you will serve as the first point of contact for our customers regarding technical inquiries, resolve requests using our knowledge base and manuals, and maintain oversight of the support mailbox. Your role involves handling and prioritizing support requests, structured troubleshooting, and coordination of basic RMA processes.

Requirements

• Completed technical training or relevant experience in an IT, technical, or support-related environment
• Strong interest in aviation, drones, or other technical products
• Very good communication skills in German and English (at least B2 level)
• Initial experience with Jira, Confluence, or comparable ticketing and documentation tools is a plus

Benefits

• Company pension scheme
• Flexible working hours
• Mobile working
• Bike-Leasing
• Corporate Benefits
• Employee events
• Lunch-Card
• Company Shuttle