Technical Support Teamlead
Quantum SystemsKyiv, Ukraine
Posted December 15, 2025
Full Time
About the Company
Quantum Systems is an aerial data intelligence company specializing in multi-sensor data collection using electric vertical take-off and landing (eVTOL) systems. Serving both commercial and defense sectors, the company offers a range of UAV services including agriculture, surveying, forestry, mining, and smart farming. With nearly a decade of experience and a focus on industry-leading endurance and reliability, Quantum Systems is committed to delivering mission-critical data for diverse operations.
Job Description
We are looking for a Technical Support Team Lead to build and lead the technical support function for our UAV products. The role involves combining technical analysis, team leadership, and process thinking to help the team investigate incidents, identify root causes, and improve support workflows.
Requirements
- Experience in technical support, technical analysis, system troubleshooting, or incident investigation
- Experience leading a team or coordinating technical work
- Strong analytical thinking and structured problem-solving
- Ability to work with technical data such as logs, telemetry, system behavior, or performance indicators
- Ability to clearly communicate technical findings to both support and engineering teams
- Experience improving processes or building workflows in a technical environment
- English level B1+
- Fluent Ukrainian
Benefits
- Opportunity to build and shape the technical support function in a growing UAV company
- Direct impact on product quality and engineering feedback loops
- Close collaboration with R&D and leadership
- Work on technically challenging real-world systems
- Opportunity to grow the team, processes, and analytical capability
- Office-based environment with close cooperation across teams