Client Success Technical Associate
Qube CinemaChennai, Tamil Nadu, India
Posted April 8, 2026
Full Time
About the Company
Qube Cinema is a global leader in movie technology and solutions, offering flexible, reliable, and cost-effective products and services to exhibitors, filmmakers, and post-production companies. With decades of experience, Qube has pioneered several technology revolutions, including digital non-linear editing with Avid Technology and digital cinema sound with DTS. The company continues to innovate with offerings like Qube Wire, a self-service digital cinema content delivery service, and is setting up virtual production facilities to support the passion of storytellers worldwide.
Job Description
The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services.
Requirements
- Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems.
- Knowledge related to content delivery, KDMs, and playback systems is an added advantage.
- Diagnose and resolve problems with Linux servers, network connectivity.
- Perform log analysis and escalate unresolved issues to higher support levels or engineering.
- Guide customers in the installation, configuration of Linux servers.
- Document issues, resolutions, and maintain an updated knowledge base/SOPs.
- Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements.
- Provide remote assistance to cinemas and distributors as required.