Customer Support Executive
Qube CinemaChennai, Tamil Nadu, India
Posted May 5, 2026
Full Time
About the Company
Qube Cinema is a global leader in movie technology and solutions, offering flexible, reliable, and cost-effective products and services to exhibitors, filmmakers, and post-production companies. With decades of experience, Qube has pioneered several technology revolutions, including digital non-linear editing with Avid Technology and digital cinema sound with DTS. The company continues to innovate with offerings like Qube Wire, a self-service digital cinema content delivery service, and is setting up virtual production facilities to support the passion of storytellers worldwide.
Job Description
The Customer Support Executive will assist customers with queries and resolve issues related to products and services. The role involves providing end-to-end support through calls, live chat, and email communication.
Requirements
- Handle high volume of inbound calls efficiently and professionally
- Follow call centre scripts and guidelines while addressing customer queries
- Identify customer needs, research issues, and provide appropriate solutions
- Deliver excellent customer service with patience, empathy, and professionalism
- Manage multitasking, prioritization, and time effectively
- Coordinate with internal teams to ensure timely support and issue resolution
- Prepare and maintain accurate reports and call logs
- Provide prompt and professional support through live chat and email
