Customer Information Delivery Lead

We’re seeking a Customer Information Delivery Lead in a fixed term contract until 30 June 2027. This position will support Queensland Rail’s rollout of the South East Queensland customer information uplift by contributing to key initiatives such as digital customer information upgrades, station enhancement works and wayfinding improvements, ensuring effective stakeholder engagement throughout each project.

Requirements

• Strong experience in community and stakeholder engagement combined with project management capability
• Excellent written, verbal and interpersonal communication skills
• Strong conceptual thinking and sound decision‐making to support effective engagement planning and delivery
• Ability to balance competing priorities and meet tight deadlines in a high‐pressure environment
• Capacity to work both autonomously and collaboratively across multiple teams and agencies
• Well‐developed influencing skills, with the ability to build trust and maintain productive stakeholder relationships
• A willingness and ability to quickly learn and understand the operational context of the rail industry

Benefits

• Fixed term contract until 30 June 2027
• Hybrid work from home arrangement 50/50
• Starting base salary $135,199 plus 12.75% super
• Collaborative and engaged workplace and team environment
• Genuine work life balance
• Free Citytrain travel to and from work and access to other free or discounted SEQ rail travel