Senior Manager, Workforce Management
QuestradeToronto, Ontario, Canada
Posted May 22, 2026
100000 - 125000 CAD
Full Time
About the Company
Questrade Financial Group (QFG) provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more.
Job Description
Questrade Financial Group is seeking a Senior Manager, Workforce Management to lead the end-to-end management of the contact centre workforce planning function across Questrade's Sales & Service organization. The ideal candidate will have experience in contact centre workforce management, leadership, and data analysis, and will be responsible for forecasting, scheduling, intraday management, and performance review.
Requirements
- Forecasting & Capacity Planning
- Scheduling
- Intraday Management
- Performance & Reporting
- Technology & Process
- Leadership & Collaboration
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment
- Career growth and development opportunities
- Opportunities to contribute to community causes