Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)
QuinceCanada
Posted January 7, 2026
50000 - 52000 CAD year
Full Time
About the Company
Quince is a mission-driven team reshaping retail, working alongside talented colleagues, tackling meaningful challenges, and contributing to building a more sustainable, accessible future for customers and partners alike.
Job Description
Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. We are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
Requirements
- Bilingual in French and English
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues effectively in a remote environment
- Dedicated, quiet workspace and reliable high-speed internet
Benefits
- Up to $1,300 CAD month performance bonus
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more
- Referral bonuses of up to $1,000