Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)

Quince is a direct-to-consumer tech company disrupting the retail industry. We're looking for a Bilingual Customer Experience Specialist - Retention Specialist to join our team. As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving issues, and building relationships with customers across various channels.

Requirements

• High School diploma or GED
• Bilingual in French and English
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Benefits

• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Hospital coverage
• Paramedical
• Dental
• Vision & Prescription
• Virtual Healthcare
• Life and Disability
• 401K
• Referral bonuses of up to $1,000