Quality Assurance & Training Specialist
QUOUnited States • Canada
Posted May 27, 2026
86000 - 101000 USD
Full Time
About the Company
Here is a concise, professional, and engaging summary: QUO is a global branding and digital agency that drives transformational strategies and innovative solutions. With a 29-year legacy, we've built a reputation for excellence in brand strategy, identity development, digital platforms, and communications, serving global hospitality, tourism, wellness, healthcare, and UN entities. Our team of progressive thinkers operates from offices in Bangkok, Ho Chi Minh, Singapore, London, and Riyadh, dedicated to making a positive impact through culture-driven branding.
Job Description
The Quality Assurance & Training Specialist is responsible for improving the quality, consistency, and overall customer experience within CX operations across both human and AI-driven workflows.
Requirements
- Familiarity with AI-assisted support tooling and workflows
- Experience in quality assurance, customer experience, customer support operations, or operational excellence
- Strong analytical and problem-solving skills
- Deep customer empathy and a strong understanding of what drives a high-quality support experience
- Experience evaluating AI-generated customer interactions and identifying opportunities to improve quality, tone, resolution effectiveness, and escalation logic
Benefits
- extensive medical coverage
- monthly lifestyle stipend
- flexible PTO policy
- equity
