Quality Assurance & Training Specialist, Porting
QUOUnited States
Posted May 5, 2026
86000 - 101000 USD
Full Time
About the Company
Here is a concise, professional, and engaging summary: QUO is a global branding and digital agency that drives transformational strategies and innovative solutions. With a 29-year legacy, we've built a reputation for excellence in brand strategy, identity development, digital platforms, and communications, serving global hospitality, tourism, wellness, healthcare, and UN entities. Our team of progressive thinkers operates from offices in Bangkok, Ho Chi Minh, Singapore, London, and Riyadh, dedicated to making a positive impact through culture-driven branding.
Job Description
The Quality Assurance & Training Specialist, Porting is responsible for designing, delivering, and continuously improving training and quality assurance programs for Porting support operations, supporting internal team members and BPO partners, and ensuring consistent, high-quality customer interactions and operational accuracy.
Requirements
- Experience in customer support quality assurance, training, or enablement
- Strong analytical skills with the ability to interpret data and translate insights into action
- Excellent written and verbal communication skills, including facilitation and coaching
- Ability to manage competing priorities across QA, training development, and delivery
- Experience working with tools such as Zendesk, AutoQA, LMS platforms (e.g., WorkRamp), and knowledge management systems (e.g., Notion)
Benefits
- Equity
- Extensive medical coverage
- Monthly lifestyle stipend
- Flexible PTO policy
