Senior Account Manager

We're looking for a Senior Account Manager to join our team. As a Senior Account Manager, you'll own a portfolio of midmarket and enterprise customers and work closely with stakeholders to ensure long-term retention, expansion, and adoption success. You'll provide compensation strategy guidance, identify and mitigate churn risks, and partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends.

Requirements

• 4+ years of experience in Account Management, Customer Success, or related customer-facing SaaS functions
• Track record of managing complex customer portfolios while meeting revenue goals
• Strong understanding of compensation strategy or related revenue workflows
• Proven negotiation skills and experience driving upsell and renewal conversations
• Strong project management and account planning experience
• Ability to influence internal teams to drive customer outcomes
• Excellent communication and executive-readiness with the ability to connect with both admin and leadership personas

Benefits

• Competitive on-target earnings starting at $125,000-$140,000 annually ($95,000-110,000 base salary) with significant upside.
• Generous equity offerings.
• Comprehensive health coverage with 90% of employee premiums paid.
• Flexible PTO and half-day Fridays year-round.
• Opportunities for professional growth and development in a supportive, inclusive environment.