Service Desk Analyst
RAC WAPerth, Western Australia, Australia
Posted May 25, 2026
Full Time
About the Company
RAC WA is a member-focused organisation dedicated to serving the Western Australian community.
Job Description
As a Service Desk Analyst, you will provide first and second level IT support for all RAC internal and external customers, operating installed hardware and software according to agreed service levels. You will resolve end-user issues and enquiries promptly, and maintain a high degree of customer service, adhering to SLAs for all hardware/software installations.
Requirements
- Experience in diagnosing needs through effective conversation and questioning, managing customer expectations, and delivering IT Service Desk support using ITSM toolsets
- Previous experience in a helpdesk environment, with expertise in troubleshooting Windows operating systems, network connectivity issues, and hardware-related concerns
- Strong understanding of Active Directory, Microsoft Office Suite, and common business applications, with knowledge of remote desktop services
Benefits
- Flexible and hybrid working arrangements
- Temporary remote work options
- Focus on work-life balance
- High-impact projects or products
- Strong focus on employee wellbeing
- Meaningful community and social responsibility initiatives
