Technical Support 1 - Remote - CA Only

Technical Support 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to customers, troubleshooting issues related to internet and phone services, and ensuring a positive customer experience.

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience
• Minimum of one year customer support experience and/or equivalent work environment
• Familiarity with CRM systems and practices
• Basic understanding of networking concepts
• Familiarity with troubleshooting tools and remote diagnostics
• Proficiency with customer management software (CRM systems)
• Ability to type a minimum of 40 words per minute with accuracy
• Flexibility to work nights, weekends, holidays, and overtime as needed
• Effective communication in English
• Proficiency in Spanish Language desirable

Benefits

• 100% company-paid medical and dental insurance
• PTO (vacation, sick)
• 11 paid holidays
• Paid birthdays
• 401k matching (4%)