Dispatch Officer

We’re offering a short-term secondment opportunity for a Dispatch Officer, ideal for someone looking to broaden their experience and support the delivery of high-quality assistance services to our members and customers. The successful candidate will play an important role in coordinating both internal and external service providers to ensure timely and effective roadside and assistance support.

Requirements

• Provide excellent customer service to both internal and external stakeholders
• Demonstrate strong verbal and written communication skills
• Apply effective telephone techniques in a fast-paced environment
• Use empathy, active listening, and sound interpersonal skills
• Manage scheduling, rostering, time prioritisation, and performance targets
• Apply problem‐solving, negotiation, and decision-making skills
• Navigate systems, email, and digital tools with confidence
• Take initiative when managing unfamiliar or complex situations
• Manage commercial interactions over the phone in a contact centre environment

Benefits

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Paid volunteer leave, payroll giving and volunteering for community events such as MotorFest
• Flexible working and leave options, parental leave of 16 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave
• Discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP)
• In-house development programs and access to an extensive digital learning platform