Traffic Response Officer
RACQQueensland, Australia
Posted March 31, 2026
Full Time
About the Company
RACQ is a member-owned Australian organization serving over 1.7 million Queenslanders through a broad portfolio that includes motoring services, insurance, banking, travel, and renewable-energy solutions. Guided by the purpose of 'to drive a positive future for all Queenslanders', the group delivers roadside assistance, financial products, and solar-energy offerings that are tailored to the needs of its members. RACQ's long-standing reputation for reliability and community focus distinguishes it in the Australian insurance and services market. Its integrated approach—combining travel, banking, and innovation—provides members with a single point of contact for everyday and long-term financial and mobility needs. The organization's culture emphasizes service, sustainability, and member empowerment.
Job Description
The Traffic Response Officer is responsible for responding to road incidents, conducting dynamic scene assessments, and implementing traffic management strategies to ensure road safety and reduce congestion.
Requirements
- Current and valid Open MR class driver's licence (or higher) with a clean five-year driving history
- Valid White Card (Construction Induction)
- Ability to work on a rotating roster including weekends and public holidays
- Exceptional situational awareness and sound decision-making under pressure
- Strong communication and conflict resolution skills
- Basic mechanical or vehicle troubleshooting ability
- Computer literate and able to use smart phones, tablets, and computer systems
Benefits
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Paid volunteer leave, payroll giving and volunteering for community events
- Flexible working and leave options
- Parental leave of 16 weeks
- Purchased leave up to 4 weeks per year
- Cultural observance leave
- Substitution of public holidays for cultural/religious reasons
- Personal leave for wellbeing
- Gender affirmation leave
- Discounts on health programs and access to wellbeing initiatives
- Investment in development with in-house development programs and access to an extensive digital learning platform