Customer Success Engineer

Radiance is looking for a customer success engineer to act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting to maximize value.

Requirements

• 3-5+ years of experience in technical support, sales engineering, or account management role
• Bachelor’s degree in computer science, information technology, engineering, or related technical field
• US Citizenship
• Ability to explain complex technical concepts to non-technical stakeholders, strong active listening, and relationship-building skills.
• Proactive, consultative approach to identifying risks, resolving technical issues, and preventing churn.
• Must have or be able to obtain a Top Secret Clearance