Customer Success Engineer

As a Customer Success Engineer at Swarmia, you will onboard, guide, and support customers as they adopt Swarmia into their daily work, working closely with a small group of experienced technical Customer Success Managers and partner with Sales and Product to shape how we support fast growing startups and mid market companies in the region. You will become a product and domain expert in engineering analytics and developer productivity, helping customers make better decisions about how they build software and run engineering teams.

Requirements

• 3+ years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer, Technical Account Manager, or Technical Customer Success Manager in B2B SaaS
• Technical enough to earn the trust of Engineering and Product Leadership
• Led end to end onboarding for technically complex products
• Delivered product demos, technical trainings, or enablement sessions to engineering teams and leadership

Benefits

• Annual salary plus meaningful equity
• Comprehensive benefits, including 401(k) matching
• Flexible model of work
• Great work-life balance