Customer Success Engineer
PlainSan Francisco, California, United States
Posted April 7, 2026
Full Time
About the Company
Plain is an AI-native support platform designed to help B2B teams scale customer support efficiently. Offering a range of services including API integration, multi-channel support, and internal tools, Plain enables businesses to move beyond ticket resolution and foster genuine relationships with customers. With a focus on powering support for numerous high-profile companies, Plain stands out by providing advanced technical support and operational solutions that enhance overall customer success.
Job Description
Plain is redefining customer support for the next generation of B2B companies, building a platform to help companies move beyond reactive support and build real customer relationships.
Requirements
- Technical post-sales experience at a B2B SaaS company
- Ability to read API docs fluently and write basic code
- Strong written communication skills
- Systems thinking and proactive problem-solving
- Comfortable with significant written output
Benefits
- Opportunity to work on a customer support product every day
- Room to grow and evolve in the role
- Collaborative and tight-knit team environment
