Guest Services Coordinator- Railey Vacations
Railey VacationsMaryland, United States
Posted December 4, 2025
Full Time
About the Company
Railey Mountain Lake Vacations is a leading vacation home rental and property management company serving Deep Creek Lake, Maryland. With a portfolio of over 450 high‑quality properties, the company delivers a full suite of services including vacation planning, interior design, furniture rentals, and activity coordination. By combining a curated selection of homes with personalized concierge service, Railey sets itself apart as the premier destination for travelers seeking comfort and convenience. The organization also actively recruits experienced hospitality professionals to maintain its commitment to exceptional guest experiences.
Job Description
The Guest Services Coordinator is responsible for providing exceptional customer service to guests, responding to inquiries, and resolving issues in a professional and knowledgeable manner. This role requires strong communication and problem-solving skills, as well as the ability to work effectively with various departments and stakeholders.
Requirements
- Answering inquiries by phone/email/webchats
- Providing information and making recommendations to guests
- Effectively communicating with the housekeeping/maintenance department
- Outbound calling and follow-ups
- Resolving guest issues and transferring to correct departments
- Maintaining positive working relationships with guests, vendors, and employees
Benefits
- Potential to earn incentives
