Sr. Product Support Specialist - Enterprise Clinicals - *Internal Candidates Only*

The Sr. Product Support Specialist - Enterprise Clinicals is a high-impact, Tier 2 resource dedicated to the success of Raintree's most complex and high-value healthcare clients.

Requirements

• Bachelor's degree in Information Management, Business Administration, Healthcare Informatics, or equivalent experience.
• 3–5 years of SaaS application support experience;
• Minimum 2 years specifically supporting Raintree software with a focus on EMR/Clinical Domain;
• Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows;
• High proficiency in troubleshooting complex SaaS architectures and navigating database/integration issues;
• Exceptional interpersonal and 'diplomatic' communication skills;
• Ability to remain calm and authoritative during critical system outages;